Privacy Policy

Last Updated: December 11, 2025

At SAKSHMI, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains our practices regarding data collection, usage, and protection when you use our services.

1. Information We Collect

We collect only the information necessary to provide our services:

Personal Information: Name, phone number, email address, and service location/delivery address when you create an account or place an order.
Booking Details: Information about henna design service bookings and product purchases.
Payment Information: Payment details are processed securely through Razorpay. We do NOT store any credit card, debit card, or bank account details on our servers.
Communication Data: Messages and inquiries you send to our support team.

Important: We Do NOT Collect:

Device information (IMEI, hardware details, etc.)
Location tracking or GPS data
Contacts from your phone
Photos, files, or media from your device
Browsing history or app usage patterns

2. How We Use Your Information

Your information is used exclusively for the following purposes:

Process and manage bookings for henna design services
Process and deliver product orders through third-party logistics partners
Send booking confirmations, order updates, and service notifications
Provide customer support and respond to your inquiries
Improve our services and user experience
Comply with legal obligations and resolve disputes

Note: We will ONLY send promotional communications if you explicitly opt-in. You can unsubscribe at any time.

3. Use of External Videos (YouTube Content)

Our platform may display videos hosted on YouTube or other public platforms for educational and informational purposes. These videos are streamed directly from the source and we do not download, store, or redistribute any video files.

We only access publicly available YouTube metadata (video titles, thumbnails, descriptions)
We do NOT collect or access any private YouTube account information
We do NOT track your YouTube viewing history
By watching videos in our app, you also agree to YouTube's Terms of Service and Google's Privacy Policy

4. Information Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties.

We only share your information in the following limited circumstances:

Service Fulfillment: With professional henna artists assigned to your booking (name, contact, address)
Delivery Partners: With third-party logistics partners for product delivery (name, contact, delivery address)
Payment Processing: With Razorpay to securely process transactions (payment information is handled directly by Razorpay)
Legal Requirements: When required by law, court order, or government authorities

No Advertisements or Third-Party Tracking:

We do NOT display advertisements in our app. We do NOT share your data with advertising networks or analytics companies for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted and processed through Razorpay's secure, PCI DSS compliant payment gateway. We never store sensitive payment information on our servers.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information through your account settings
Deletion: Request deletion of your account and personal data (subject to legal obligations)
Opt-out: Unsubscribe from promotional communications at any time
Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at sakshmiofficial@gmail.com

8. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

9. Third-Party Services

Our app may contain links to third-party websites or services (such as YouTube). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

SAKSHMI may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app notification. The "Last Updated" date at the top of this policy indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: sakshmiofficial@gmail.com

General Inquiries: sakshmiofficial@gmail.com

Phone: +91 9511657314

By using SAKSHMI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Content Removal Request Community Guidelines